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Delete Account

The Chinese version of this page prevails.

You can delete your SipSpot account at any time. There are two ways: delete it yourself in the app, or request deletion by email. What happens to your data afterwards is explained below.

Option 1: Delete it yourself in the app (recommended)

  1. Open the SipSpot app and sign in to your account.
  2. Go to “設定” (Settings), usually under “我的” (Me) or your profile picture in the bottom right.
  3. Choose “帳號” (Account) → “刪除帳戶” (Delete Account).
  4. Confirm as prompted on screen to submit the deletion request.

Option 2: Request deletion by email (backup)

If you can't sign in to the app, or run into problems deleting your account yourself, email dustinchu@wisplu.com, with the subject “Delete Account” and include the email address you signed up with so we can verify your identity.

To confirm the request comes from you, we may ask you to reply to a verification email. Once your identity is confirmed, we will complete the deletion within 30 days, and reply to confirm.

What data is removed

  • Basic account data (email address, display name, linked third-party sign-ins)
  • Groups you created or joined, order history and customization options
  • Devices and usage settings linked to your account

Please note: where required by law, or to prevent abuse or handle disputes, some records may be kept for the shortest period allowed by law, then deleted or anonymized when that period ends. De-identified aggregate statistics are not personal data and are not covered by deletion.